Sales/ Marketing, Improving Customer Service

IDEA: Offer a ‘fast’ delivery price and a ‘slow’ delivery price. Smooth out your work schedule and satisfy customers. 0 (0)

A- A- A+ Offer your customers quick delivery and charge them an excess amount for it. For all of those customers who plan ahead and would prefer a cheaper freight costs, come up with a slow delivery rate.  This rate will be cheaper and will help to smooth out your trucking delivery schedule (cutting overtime) …

IDEA: Offer a ‘fast’ delivery price and a ‘slow’ delivery price. Smooth out your work schedule and satisfy customers. 0 (0) Read More »

IDEA: Offer cost cutting ideas to your customers. Make it more difficult for him to leave your firm. 0 (0)

A- A- A+ If your firm makes parts for a customer, offer to tell them the flaws with their product’s design that your engineers have noted, what aspects of the product that are engineered to be excessively costly, offer suggestions for cheaper materials or suggestions for better product design, ideas for better packaging, less costly …

IDEA: Offer cost cutting ideas to your customers. Make it more difficult for him to leave your firm. 0 (0) Read More »

IDEA: Tell customers when they have a credit balance. If asked, pay them. Do not risk future sales. 0 (0)

A- A- A+ There will be times when your customers have a credit balance with your firm (credit on their account). Always tell the customer they have this credit. You may be wise to call their buyer to tell him of the open credit due to his company. This honesty may provoke him to buy …

IDEA: Tell customers when they have a credit balance. If asked, pay them. Do not risk future sales. 0 (0) Read More »

IDEA: Put likable people in front of customers. They satisfy customers, are trustworthy and are rare. 0 (0)

A- A- A+ When you find likable, personable and hardworking employees, put them in front of your customers. Likable people are difficult to find. Many employees are not sociable enough to handle customer complaints and do not willingly invite comments. You want your customer service personnel and salespeople to be likable and easy to deal …

IDEA: Put likable people in front of customers. They satisfy customers, are trustworthy and are rare. 0 (0) Read More »

IDEA: Let customers continue to shop while waiting to check out: give them a numbered ticket as an option. 0 (0)

A- A- A+ Do not make customers regret coming in your store just to stand longer waiting in line than the period of time that they shopped. Provide a numbered ticket machine near the front checkout lines that will provide a numbered ticket for the customer to take and hold until they are called by …

IDEA: Let customers continue to shop while waiting to check out: give them a numbered ticket as an option. 0 (0) Read More »

IDEA: Always allow your assigned salesman to be “Hero” for his customer which helps to ensure future orders. 0 (0)

A- A- A+ You must always understand that the sales person you assigned to a customer must be the one who performs the miracles for him. You want the customer to automatically think of your sales person when things go bad, because they trust he will resolve it for them. When he solves problems for …

IDEA: Always allow your assigned salesman to be “Hero” for his customer which helps to ensure future orders. 0 (0) Read More »

IDEA: Courtesy counts so expect it from everyone in your firm: your company is only as good as your ‘worst’ employee. 0 (0)

A- A- A+ You want customers to shop or buy from you. You do not want them to regret coming to your company.  Your employees know who is courteous and who is not. Ask them confidentially so you can focus training on the areas needing improvement.  Ask who is the most courteous among employees. Ask …

IDEA: Courtesy counts so expect it from everyone in your firm: your company is only as good as your ‘worst’ employee. 0 (0) Read More »

IDEA: Request the receptionist give visitors courteous current updates while they are waiting in your lobby. 0 (0)

A- A- A+ Visitors (customers and vendors) who come to your firm and wait in your company’s lobby will greatly appreciate an occasional update from your receptionist while sitting there.  All the receptionist needs to do is politely let them know the status of their scheduled meeting or appointment with one of your employees.  She …

IDEA: Request the receptionist give visitors courteous current updates while they are waiting in your lobby. 0 (0) Read More »

IDEA: Offer access to restrooms to drivers waiting in your shipping department; they may be employees of your customers. 0 (0)

A- A- A+ Your firm has trucks constantly coming to your shipping department. Some will be third party freight haulers. Some will be truckdrivers who work directly for your customers. Half the time your receiving personnel will not know the difference.  Make sure they are trained to offer access to restrooms and drinking water (if …

IDEA: Offer access to restrooms to drivers waiting in your shipping department; they may be employees of your customers. 0 (0) Read More »

IDEA: To find more employees who work for your customer, search the customer name on Linked-In to get names, employee titles, length of employment and other info. 0 (0)

A- A- A+ If you are trying to find other employees that work at your customer, go to LinkedIn and search the customer name.  Chances are many of them are listed on LinkedIn with their correct employer name with their page.  The search will show their name and title with the company and how long …

IDEA: To find more employees who work for your customer, search the customer name on Linked-In to get names, employee titles, length of employment and other info. 0 (0) Read More »

IDEA: Share cost savings with customers: save them money and make yourself indispensable. 0 (0)

A- A- A+ Share cost savings with your customers and you will create a bond that goes beyond that of normal vendor/customer relations.  Let your sales personnel share handouts giving out ideas for the savings your own company has realized.  Share cost reductions and tips about saving on property taxes, unique federal deductions for tax …

IDEA: Share cost savings with customers: save them money and make yourself indispensable. 0 (0) Read More »

IDEA: Your delivery men may be potentially your best direct sales people in the field and you do not know it. 0 (0)

A- A- A+ Companies sell and deliver products on a regular basis.  They have company delivery men who transport those orders to numerous customers every day.  Many times they know the buyers better than your inside sales personnel having talked to them or seen them on numerous deliveries.  For this reason, allow your delivery men …

IDEA: Your delivery men may be potentially your best direct sales people in the field and you do not know it. 0 (0) Read More »

IDEA: Stop and review all new incoming sales orders (contracts). Do they say the same things offered in your original quotes (price, quantity, due date, penalties, freight)? 0 (0)

A- A- A+ Your company is in business to make an acceptable profit. After bidding on numerous quotes in the marketplace, you will be awarded new contracts. Before you celebrate, review all the details of those new orders before spending money towards fulfilling their requirements. Why? Your quote offered one thing.  The contract in your …

IDEA: Stop and review all new incoming sales orders (contracts). Do they say the same things offered in your original quotes (price, quantity, due date, penalties, freight)? 0 (0) Read More »

IDEA: Where are the products you ship used? This is MORE important than the invoice or delivery addresses. Find out. It may give you an advantage. 0 (0)

A- A- A+ All companies think they know where their customers are and this may and may not be true. Your sales person visits the buyer’s office.  Your delivery man knows the location for the shipment to be made.  He most likely knows the receiving people from making previous deliveries.  What your employees may not …

IDEA: Where are the products you ship used? This is MORE important than the invoice or delivery addresses. Find out. It may give you an advantage. 0 (0) Read More »

IDEA: Standardize your sales calls. Train your sales personnel to discover and offer what the buyer actually needs. 0 (0)

A- A- A+ Write a list of questions and comments that your sales personnel should ask when they go see new potential customers. Do this so the management clearly understands why customers like or dislike your company. You will not get it unless you prepare a list of questions for your representatives to get answered. …

IDEA: Standardize your sales calls. Train your sales personnel to discover and offer what the buyer actually needs. 0 (0) Read More »

IDEA: Give your email ads great titles. Motivate the reader, describe your offer, otherwise, they will be deleted unread. 0 (0)

A- A- A+ If your firm sends email advertisements, do not waste your effort unless you are going to make sure the email titles that appear first are appealing enough to make the recipient want to open the emails to read them.  If an email title looks like a boring advertisement and does not grab …

IDEA: Give your email ads great titles. Motivate the reader, describe your offer, otherwise, they will be deleted unread. 0 (0) Read More »

IDEA: Ask your receptionist to notify your Sales Manager of any irate customer calls that deserve immediate attention. 0 (0)

A- A- A+ Your receptionist knows who is happy and who is not happy on her incoming calls every day.  Of all of the calls that are important, she most likely knows who the important customers are in your company.  If she does not, you will give her a listing of the top ten or …

IDEA: Ask your receptionist to notify your Sales Manager of any irate customer calls that deserve immediate attention. 0 (0) Read More »

WP-Backgrounds by InoPlugs Web Design and Juwelier Schönmann
Scroll to Top