IDEA: Try to collect pastdue invoices without involving the assigned sales representative if at all possible.

A-   A+

When collecting pastdue invoices, attempt all collections efforts without involving the sales representative except to clarify pricing, quantities to be shipped, returned rejected goods, etc.  Try not to put the salesperson in a position of giving the customer bad news (shipments halted, customer unable to pay because of cash flow problems, etc.).  Only involve the sales person in the event your company must file a suit to collect pastdue invoices or terminate the customer/vendor relationship.

Is there anything we missed?

How would you improve the idea above ?

OR Log in With