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All company sales representatives carry company cell phones for the convenience of their customers. They give out their numbers to clients and buyers so they will call them direct. These customers want to talk to a live voice. Sometimes that does not happen.
What those same sales people need to provide are a few more numbers in the event that he or she does not answer (i.e. in a customer meeting, on a vacation day, resolving others’ problems, on the telephone with another customer). Here are a few alternative telephone numbers to consider listing on your business cards or company brochures given to your valued customers.
Alternative numbers to add to your business card for your customers:
- Give the cell telephone number of the main sales representative clearly on the card. Make it easy to understand this is the first number to call for help.
- Give the direct telephone number of the main sales representative (desk phone). Most sales representatives have a desk telephone with a direct line so let it be listed next as a direct line.
- Give a telephone number of a sales assistant assigned to this representative (both of these people are never off work on the same day). If number one does not answer, number two is available to pick up the ball, resolve problems, get answers, call back in a timely manner, etc.
- Give a telephone number of a customer service group designated and fully instructed to react to nearly all the customers’ needs.
- Give a telephone number of the dispatch office for checking on loads, pickups, freight delivery schedules if that is relevant, and handy over weekends.
- Give a 24-hour hotline number for customers’ major problems, issues or other screw-ups.
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