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Offer prizes and money awards to those maintenance personnel who fix your machines everyday (maintenance personnel). Reward good ideas from participants who tell you how to make a lighter product, how to make a more attractive product, how to reduce the product’s cost, how to reduce required maintenance and machine down time, how to change the design to make your product more functional or easier to use, repair or possibly clean. You want to improve your product so the right people to ask are those who buy it, repair it, trade it in, call in with complaints or anyone who makes competing products. The ideas you get from the maintenance group will help to identify your  problem machines, production bottlenecks and other issues you did not consider.  You do not care where a great idea comes from; just pay for it and use it.

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