IDEA: Courtesy counts so expect it from everyone in your firm: your company is only as good as your ‘worst’ employee.

You want customers to shop or buy from you. You do not want them to regret coming to your company.  Your employees know who is courteous and who is not. Ask them confidentially so you can focus training on the areas needing improvement.  Ask who is the most courteous among employees. Ask which employees customers prefer to speak to and which they avoid.  Ask which department has the best reputation and which needs improvement.  Who needs to improve customer relations skills? Who portrays the best professional attitude among your employees and which are lacking?  Simply asking and starting some customer skills classes will make a difference.