IDEA: Does your receiving department know to prioritize incoming truck deliveries? Has anyone trained them?
Does your receiving department know which trucks to unload first? Do they know which truck is charging you demurrage or extra fees for waiting? Do they know which truck holds incoming raw material that is holding up production (machines down in the plant)? Do they know to unload rejected stock first (from an upset customer)? Set the priorities. Not all incoming trucks are equal. Establish the unloading priority and check their adherence regularly.