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Check on your company’s service independently. If you sell a service, have a 3rd party call the customer to ensure the work was done to their satisfaction and there is nothing remaining to be done. You need to know if your technical people on site are finishing their assigned jobs and satisfying customers. You need to have an independent party hear the feedback without any ties to your employees. Find out if your employees clean up after themselves to the satisfaction of the homeowner or business owner. Find out if they do everything the customer wants with a great attitude, or seem indifferent, ruining future business.
Get control of your company’s reputation; control complaints and customer returns. Dig into the reasons and who is causing problems for your company’s reputation through these unbiased ‘feedback reports’. The company service guy cannot report on himself; a separate party must call and fish for clear and honest answers about the service and look for any sense of disappointment felt from the conversation on the telephone. You want repeat business and not bad word of mouth. Find out now. Get control of your company’s returns and bad service records. Test your service before a few bad techs destroy your reputation and any ability to raise prices in the future.
