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Does your receptionist turn off callers? Does she offer help and go out of her way to any caller? Is she pleasant regardless how upset the caller is? Does she make sure someone answers for all callers and gets back with them when no one answers?  Does she go out of her way to be friendly and courteous? Does she follow up on a forwarded call, especially for customers? Does she make sure someone talks to a customer when she knows who the caller is?  Is she helpful with all callers:   truck drivers, delivery people, mail men, potential walk-in customers, job candidates, employees’ family members, vendors waiting in the lobby? Is she someone customers enjoy speaking to? Or not? If she is not this type of person, you need to replace the individual.

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