Share
Make it easy for your customers to complain or give you compliments. Provide toll free telephone numbers, email addresses or website chats for them to tell you about installation problems of your product, product failures, issues with warranties or any other product or company related issue bothering them. Let them call and record a complaint after closing and then follow up with them the next business day as soon as possible. Many times, once the customer has vented his frustration and you listened to him, he feels vindicated and no longer may wish to go and shop elsewhere, especially if you genuinely try to help or assist him with his request.
Log In to continue reading our in-depth analysis of this idea GPI 023 - How easy is it for y...
