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Prepare a list of all of your manufacturers’ names, 800 numbers, warranty phone numbers, physical return addresses, service addresses to obtain repairs and other critical information for your consumers. Many of these numbers must be called to register purchases and begin the consumer’s product warranty.
Make the list available for your customers and update it monthly or quarterly. Put an effective date at the top and note whether the store takes items for repairs. If the store does not take repair items or warranty claims, clearly detail where those products are to be sent for this warrantied service.
Give manufacturer websites for recall information, new free updates, instruction manual downloads or other helpful information for your customers. Provide the same for customers’ complaints, questions about product operations or options, product warranties, return addresses for company refunds or other product information or updates.
