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When you hire new employees who will be speaking with customers, you need to ensure they convey a good and positive attitude with your customers’ buyers.
Suggestions for reviewing communications skills of your new hired employees:
- Train new hires how to talk to and respond to customers.
- Evaluate the communications of new hires
- Blind copy new hires’ emails to customers for the first few weeks. Do they write well? Are they helpful? Are they respectful? Would you like getting emails from this person? Does he sound trustworthy?
- Make suggestions to new hires early on when it is easier to make recommendations for any improvement.
- Does the new hire sound professional?
- Does he offer to go find an answer for the customer? Give the new hire dozens of examples of well written emails to outside customers to help him or her understand the approach our employees take with customers.
- Does the new employee say, “Thanks” when given an order by a customer?
- Give the new hire guidelines what he can do and what he cannot do with a supervisor approval or signature.
- Give feedback to the new hire about his customer relations and overall work ethic.
- Use standardized procedures that already well written and customer oriented.
- Check the new hire’s writing abilities.
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